Hybrid English-Speaking Customer Support Specialist

Blueprint-Technologies; Bellevue (WA); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible Spending Account

PTO and parental leave

Job summary

Blueprint Technologies in Bellevue, WA, is seeking a Customer Support Agent with strong English fluency to provide fast, accurate, and personalized customer assistance through research, troubleshooting, and resolution.

You will work in a fast-paced environment, handle tickets across multiple tools, and contribute to knowledge-base articles while maintaining service standards and client satisfaction.

Qualifications

• 1+ year of customer-service experience or equivalent.
• Associate degree or equivalent education.
• Written fluency in English and strong communication skills.

Responsibilities

• Provide fast, accurate, and personalized customer support.
• Handle tickets and meet SLAs with quality resolution.
• Troubleshoot issues using documented procedures and tools.
• Create and update knowledge-base articles as needed.
• Collaborate with teams and escalate issues when appropriate.

Skills

Customer-service experience

English fluency

Written communication

Problem-solving

Microsoft Office

Education

Associate degree or equivalent

Tools

Ticketing systems

Job description

Blueprint Technologies in Bellevue, WA, is seeking a Customer Support Agent with strong English fluency to provide fast, accurate, and personalized customer assistance through research, troubleshooting, and resolution.

You will work in a fast-paced environment, handle tickets across multiple tools, and contribute to knowledge-base articles while maintaining service standards and client satisfaction.