Hybrid Fleet Operations Process Improvement Analyst

DeWinter Group; Foster City (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

DeWinter Group is seeking a Process Improvement Analyst in Foster City, a hybrid role focused on optimizing fleet operations and scaling advanced robotic systems. You will improve processes and drive operational excellence in a cutting-edge tech environment.

You will collaborate with Product, Engineering, and Fleet Operations, document procedures, and communicate project status to stakeholders, enabling faster, reliable vehicle turnaround and enhanced customer experiences.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years' experience in program management, operational excellence, or process improvement.
• Proven ability to develop operational efficiencies in remote or teleoperated environments, such as call centers, BPOs, or support centers.
• Strong analytical skills with experience leveraging data and metrics for strategic insights.
• Excellent written and verbal communication abilities.
• Proactive, resourceful, and adept at managing multiple projects.
• Proficiency in computer literacy and standard office tools.

Responsibilities

• Collaborate across multiple teams - including Fusion Center staff, Product, and Engineering to gather, prioritize, and implement process improvement requests.
• Document and refine operational procedures, ensuring playbooks are comprehensive, up-to-date, and robust.
• Support process documentation initiatives within Fleet Operations, enhancing efficiency and clarity.
• Facilitate communication with stakeholders through bi-weekly updates on project status and outcomes.
• Contribute to streamlining handoffs, improving response quality, and accelerating vehicle turnaround processes.

Skills

Analytical skills

Communication skills

Project management

Process improvement

Data analysis

Office tools

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Job description

DeWinter Group is seeking a Process Improvement Analyst in Foster City, a hybrid role focused on optimizing fleet operations and scaling advanced robotic systems. You will improve processes and drive operational excellence in a cutting-edge tech environment.

You will collaborate with Product, Engineering, and Fleet Operations, document procedures, and communicate project status to stakeholders, enabling faster, reliable vehicle turnaround and enhanced customer experiences.