Process Improvement Analyst

DeWinter Group; Foster City (CA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

DeWinter Group is seeking a Process Improvement Analyst in Foster City, a hybrid role focused on optimizing fleet operations and scaling advanced robotic systems. You will improve processes and drive operational excellence in a cutting-edge tech environment.

You will collaborate with Product, Engineering, and Fleet Operations, document procedures, and communicate project status to stakeholders, enabling faster, reliable vehicle turnaround and enhanced customer experiences.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years' experience in program management, operational excellence, or process improvement.
• Proven ability to develop operational efficiencies in remote or teleoperated environments, such as call centers, BPOs, or support centers.
• Strong analytical skills with experience leveraging data and metrics for strategic insights.
• Excellent written and verbal communication abilities.
• Proactive, resourceful, and adept at managing multiple projects.
• Proficiency in computer literacy and standard office tools.

Responsibilities

• Collaborate across multiple teams - including Fusion Center staff, Product, and Engineering to gather, prioritize, and implement process improvement requests.
• Document and refine operational procedures, ensuring playbooks are comprehensive, up-to-date, and robust.
• Support process documentation initiatives within Fleet Operations, enhancing efficiency and clarity.
• Facilitate communication with stakeholders through bi-weekly updates on project status and outcomes.
• Contribute to streamlining handoffs, improving response quality, and accelerating vehicle turnaround processes.

Skills

Analytical skills

Communication skills

Project management

Process improvement

Data analysis

Office tools

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

Job description

Process Improvement Analyst

Unlock innovation and drive operational excellence as a Process Improvement Analyst, a pivotal role supporting the evolution of fleet operations within a cutting-edge technology environment. Join a dynamic team that is transforming from R&D into a thriving commercial enterprise, ensuring seamless processes, enhanced customer experiences, and scalable growth. This hybrid role in Foster City offers the chance to work hands-on with advanced robotic systems and shape the future of autonomous fleet management.

Key Responsibilities:

• Collaborate across multiple teams - including Fusion Center staff, Product, and Engineering to gather, prioritize, and implement process improvement requests.
• Document and refine operational procedures, ensuring playbooks are comprehensive, up-to-date, and robust.
• Support process documentation initiatives within Fleet Operations, enhancing efficiency and clarity.
• Facilitate communication with stakeholders through bi-weekly updates on project status and outcomes.
• Contribute to streamlining handoffs, improving response quality, and accelerating vehicle turnaround processes.

Required Skills:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years' experience in program management, operational excellence, or process improvement.
• Proven ability to develop operational efficiencies in remote or teleoperated environments, such as call centers, BPOs, or support centers.
• Strong analytical skills with experience leveraging data and metrics for strategic insights.
• Excellent written and verbal communication abilities.
• Proactive, resourceful, and adept at managing multiple projects.
• Proficiency in computer literacy and standard office tools.

Nice to Have Skills:

• Experience working in a product-based operations environment.
• Familiarity with robotic systems or autonomous vehicle technologies.
• Knowledge of process documentation tools and methodologies.
• Prior experience supporting cross-functional teams in a fast-paced, evolving setting.

Preferred Education and Experience:

• Bachelor's degree or higher in relevant fields.
• Over 3 years of hands-on experience in process improvement, operational management, or related areas within technology or remote support sectors.

Other Requirements:

• This position is hybrid, based in Foster City, CA, with an expectation of on-site collaboration.
• Ability to work effectively across diverse teams and stakeholders.
• Experience supporting process optimization in environments that involve robotics or autonomous systems is a plus.

Embrace the opportunity to influence operational excellence and innovation in a fast-growing, high-impact role that balances strategic thinking with practical, hands-on process improvements.