Hybrid Fleet Care Advisor - Customer Service

Holman; United States; Hybrid; USD 32,000 - 43,000; Full time

Benefits offered by this job

25 days annual holiday entitlement

Group Personal Pension Plan

Free parking

Health cash plan

Job summary

Holman UK is seeking a Driver Care Fleet Adviser to join the Operations Team. For the first 6 months you’ll be in the office at least 5 days per week before shifting to a hybrid model (Tuesdays to Thursdays in the office, Mondays and Fridays working from home).

This permanent role offers a salary of circa £28,000. You will handle customer calls to arrange service, breakdown recovery, repairs, and vehicle allocations, while coordinating with suppliers and keeping customers informed with a

Qualifications

• Experience in a customer service role is essential.
• Ability to stay calm and professional in pressurised situations.
• A good general level of education is required.
• Proficient in PC, internet and email; able to learn new software quickly.

Responsibilities

• Take inbound calls to organise service, maintenance and repairs for company vehicles.
• Receive calls from customers who have broken down and arrange assistance.
• Organise and book service, maintenance and repairs with suppliers.
• Ensure recovery vehicles are organised promptly.
• Arrange courtesy vehicles or initial rental arrangements as needed.
• Schedule ancillary services as required and keep customers informed.
• Escalate concerns to the department Team Leader; perform ad hoc tasks.

Skills

Customer service

Calm under pressure

PC skills

Microsoft Word

Excel

Outlook

Education

General education

Tools

Microsoft Word

Excel

Outlook

Job description

Holman UK is seeking a Driver Care Fleet Adviser to join the Operations Team. For the first 6 months you’ll be in the office at least 5 days per week before shifting to a hybrid model (Tuesdays to Thursdays in the office, Mondays and Fridays working from home).

This permanent role offers a salary of circa £28,000. You will handle customer calls to arrange service, breakdown recovery, repairs, and vehicle allocations, while coordinating with suppliers and keeping customers informed with a