Hybrid Customer Contact Advisor - Impactful Support

Amplius; Indiana; Hybrid; USD 38,000 - 47,000; Full time

Benefits offered by this job

Flexible working

Pension contributions

Cycle to work scheme

Employee AssistanceProgramme

State of the art IT equipment

Annual Leave

Job summary

Amplius is looking for a Customer Contact Advisor to deliver outstanding service across phone, online, webchat and in-person channels. You will be the first point of contact for customers, resolving enquiries, managing repairs and handling complaints in line with procedures.

You’ll work 36.25 hours per week, Monday to Friday 9am to 5pm, on a Hybrid basis with weekly presence in our Rushden office. You’ll be joining a large housing provider committed to improving lives and offering employee

Qualifications

• Willingness to work towards CIH Level 3 or equivalent.
• Experience in a customer service or contact centre.
• Knowledge of data protection and customer feedback.
• Strong communication and time management skills.
• Experience using CRM and Microsoft Office.

Responsibilities

• Provide excellent customer service across phone, online, webchat and in-person channels, resolving enquiries at the first point of contact.
• Manage repair enquiries, including reporting repairs and booking appointments for work in customers’ homes and communal areas.
• Handle customer complaints promptly, fairly and in line with Amplius procedures and agreed timescales.
• Promote digital services and online solutions, while keeping customer information accurate and compliant with data protection requirements.
• Meet agreed performance, service and customer satisfaction standards, following Amplius-wide processes and procedures.
• Use customer feedback to identify trends and suggest improvements, while keeping your knowledge up to date through training and development.

Skills

Customer service

Communication

Time management

Problem solving

Education

CIH Level 3 or equivalent

Tools

CRM systems

Microsoft Office

Job description

Amplius is looking for a Customer Contact Advisor to deliver outstanding service across phone, online, webchat and in-person channels. You will be the first point of contact for customers, resolving enquiries, managing repairs and handling complaints in line with procedures.

You’ll work 36.25 hours per week, Monday to Friday 9am to 5pm, on a Hybrid basis with weekly presence in our Rushden office. You’ll be joining a large housing provider committed to improving lives and offering employee