Global Customer Service Specialist (Hybrid)

DPD UK; United States; Hybrid; USD 20,000 - 33,000; Full time

Benefits offered by this job

Holiday trading

Paternity/maternity package

Life assurance 4x salary on pension

Free onsite parking

Health kiosks

Retail discounts

Milestone days off

Job summary

DPD UK is seeking an International Customer Service Specialist to strengthen a high-performing team focused on delivering exceptional customer care for delivery needs. You will resolve issues, build relationships across the business, and uphold service quality.

The role requires working in a fast-paced environment with strong communication skills, aiming to exceed customer expectations. Hybrid work is offered with 3 days in the office and 2 at home, located at Oldbury Hub.

Qualifications

• Fast-paced customer service experience.
• Excellent communication, verbal and written.
• Proficient with Microsoft Office, Google Workspace and Salesforce.
• Ability to build rapport quickly and stay professional.
• Willingness to go the ‘extra mile’ to exceed customer expectations.
• Demonstrate core values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Deliver the best customer service to internal and external customers with their collection and delivery needs.
• Build relationships across the business internally and with customers.
• Identify problems quickly and resolve them; ensure KPI targets are met.
• Maintain high quality and compliant standards in all interactions.

Skills

Customer service

Communication

Problem solving

Rapport building

Telephone manners

Organisation

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

DPD UK is seeking an International Customer Service Specialist to strengthen a high-performing team focused on delivering exceptional customer care for delivery needs. You will resolve issues, build relationships across the business, and uphold service quality.

The role requires working in a fast-paced environment with strong communication skills, aiming to exceed customer expectations. Hybrid work is offered with 3 days in the office and 2 at home, located at Oldbury Hub.