Hybrid Customer Service Advisor: Training & Perks

Hastings Direct; United States; Hybrid; USD 35,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday

Bonus up to 5%

Pension match 10%

Life insurance

Microsoft Surface laptop

Job summary

Hastings Direct in Leicester is seeking a Customer Service Representative to be the first point of contact for customers, handling inbound calls and assisting with product and policy inquiries in a hybrid work setup. The role involves 37.5 hours per week with one full weekend shift and a 12‑week training programme delivered in the office before transitioning to hybrid work.

Starting salary is £26,230 with progression to £29,500 after training, with interviews held in person at our Leicester

Qualifications

• Experience in customer service or call center preferred.
• Good written and verbal communication.
• Willingness to learn and adapt to hybrid work.

Responsibilities

• Handle inbound customer calls and enquiries.
• Provide information about products and policies.
• Assist customers across telephony and digital channels.

Skills

Self-motivated

Effective communicator

Detail-oriented

Flexible/resilient

IT systems literacy

Customer-focused

Job description

Hastings Direct in Leicester is seeking a Customer Service Representative to be the first point of contact for customers, handling inbound calls and assisting with product and policy inquiries in a hybrid work setup. The role involves 37.5 hours per week with one full weekend shift and a 12‑week training programme delivered in the office before transitioning to hybrid work.

Starting salary is £26,230 with progression to £29,500 after training, with interviews held in person at our Leicester