Motor Claims Customer Experience Advisor (Part-Time, Hybrid)

Carpenters Limited; United States; Hybrid; USD 20,664,000 - 30,307,000; Part time

Benefits offered by this job

Hybrid working model

22 days plus bank holidays or day in L

Pension scheme

Wellbeing & training opportunities

Job summary

Carpenters is seeking a Customer Service Representative to be the first point of contact for customers after a vehicle incident. You will validate policy cover and indemnity, gather information, and provide support with empathy and accuracy.

Training will be 6 weeks, evenings 4:30pm–9:30pm, Monday to Thursday, then moving to contracted shifts discussed at interview. The role is 15 hours per week, with potential for hybrid work in relevant roles.

Qualifications

• Experience in a telephone-based customer service or contact centre environment.
• Excellent written and verbal communication.
• Ability to work under pressure and meet SLAs.
• Proactive and able to work on own initiative within guidelines.
• Good IT/keyboard skills and data entry accuracy.

Responsibilities

• Take inbound calls from customers following a motor incident and validate cover.
• Collate data accurately and efficiently for claims processing.
• Provide an excellent customer experience with a friendly telephone manner.
• Communicate clearly with customers and their representatives.
• Meet individual targets and SLAs and escalate where needed.
• Liaise with external partners and internal teams to process claims.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

IT literacy

Job description

Carpenters is seeking a Customer Service Representative to be the first point of contact for customers after a vehicle incident. You will validate policy cover and indemnity, gather information, and provide support with empathy and accuracy.

Training will be 6 weeks, evenings 4:30pm–9:30pm, Monday to Thursday, then moving to contracted shifts discussed at interview. The role is 15 hours per week, with potential for hybrid work in relevant roles.