Hybrid Fintech Account Manager | Growth & Strategy

Airwallex; New York (NY); Hybrid; USD 174,000 - 249,000; Full time

Job summary

Airwallex seeks an Account Manager to grow a substantial US-based portfolio of SMEs and mid-market customers. You will build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders, helping customers maximize Airwallex's global financial platform.

You will use customer insight, product knowledge, and account data to increase adoption and identify expansion opportunities. This role blends consultative management, revenue growth, and cross-functional problem solving across

Qualifications

• 4+ years of account management or software sales in tech, SaaS, fintech, or payments.
• Strong value-based solution selling, commercial judgment, and complex sales cycles.
• Proven revenue growth through upsell, cross-sell, or product adoption.
• Excellent communication and relationship skills with senior stakeholders.

Responsibilities

• Identify upsell and cross-sell opportunities within existing accounts.
• Manage a diverse book of approx. 200 US-based accounts and know each customer's goals.
• Serve as the go-to expert on the Airwallex platform and adjacent products.
• Build lasting relationships with CFOs, CEOs, founders, and key decision makers.
• Collaborate with Account Executives, CS, Strategy, Marketing, Product, Risk, and Support.
• Convey customer needs and feedback to product and operations teams.

Skills

Account management

SaaS sales

CRM tools

Relationship building

Cross-functional

Education

Bachelor's degree

Tools

Salesforce

Excel

Job description

Airwallex seeks an Account Manager to grow a substantial US-based portfolio of SMEs and mid-market customers. You will build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders, helping customers maximize Airwallex's global financial platform.

You will use customer insight, product knowledge, and account data to increase adoption and identify expansion opportunities. This role blends consultative management, revenue growth, and cross-functional problem solving across