Strategic Fintech Account Manager

Airwallex; San Francisco (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Airwallex is seeking an Account Manager to manage and grow a substantial portfolio of US-based small and medium customers. You will build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders while helping customers maximize the value of Airwallex's global financial platform.

You will use customer insight, product knowledge, and account data to increase product adoption and identify expansion opportunities across a portfolio of ~200 accounts.

Qualifications

• 4+ years in account management or software sales in technology, SaaS, fintech, payments, or related industry.
• Strong sales skills including value-based solution selling and navigating complex sales cycles.
• Proven ability to manage a large book of business and drive revenue growth.
• Strong communication and relationship-building with senior stakeholders (CFOs, CEOs).
• Experience using CRM and data tools to organize opportunities and customer activity.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Identify and convert upsell and cross-sell opportunities within existing US accounts.
• Manage a diverse portfolio of approximately 200 US-based accounts across countries.
• Act as the go-to expert on Airwallex platform and drive adoption of core products and add-ons.
• Build relationships with CFOs, CEOs, founders, and other decision-makers.
• Collaborate with Account Executives, Customer Success, Strategy & Ops, Marketing, Product, Risk & Support to resolve challenges.
• Communicate customer needs and product feedback to internal teams to improve Airwallex offerings.

Skills

Account management

SaaS sales

Fintech payments

CRM (Salesforce)

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

Airwallex is seeking an Account Manager to manage and grow a substantial portfolio of US-based small and medium customers. You will build trusted relationships with founders, CFOs, CEOs, and other senior stakeholders while helping customers maximize the value of Airwallex's global financial platform.

You will use customer insight, product knowledge, and account data to increase product adoption and identify expansion opportunities across a portfolio of ~200 accounts.