Hybrid Financial Concierge: Customer Experience Banker

Huntington National Bank; Texas; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by proactively identifying financial goals and needs, and recommending deposit and other banking products.

You will process customer transactions accurately, balance daily, and deliver exemplary service, while educating customers on deposit products and leveraging a disciplined sales approach.

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Communication skills

Sales experience

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, retaining and growing consumer and business relationships by proactively identifying financial goals and needs, and recommending deposit and other banking products.

You will process customer transactions accurately, balance daily, and deliver exemplary service, while educating customers on deposit products and leveraging a disciplined sales approach.