Customer Experience Banker | Financial Concierge (Hybrid)

0101 The Huntington National Bank; Fremont Hills, Springfield (MO, MO); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships, identify financial goals, explain deposit products, and guide customers to suitable bank services.

Emphasizes service quality and compliance while supporting team objectives. You’ll balance daily transactions, educate clients, and proactively pursue referrals, while adhering to policies and fostering community

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills (preferred).
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Communication

Banking product knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships, identify financial goals, explain deposit products, and guide customers to suitable bank services.

Emphasizes service quality and compliance while supporting team objectives. You’ll balance daily transactions, educate clients, and proactively pursue referrals, while adhering to policies and fostering community