Customer Experience Banker | Financial Concierge (Hybrid)

Huntington National Bank; Bellaire (MI); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and needs, and recommending deposits and other banking services.

You will process customer transactions accurately, balance daily, and deliver exemplary service while collaborating with team members and partners to expand customer reach and satisfaction.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or equivalent experience.
• Bachelor's degree accepted in lieu of experience.
• Cash handling skills and basic financial product knowledge.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other banking areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate strong sales, service, and communication skills.

Skills

Customer service

Sales process

Relationship building

Banking products

Education

High school diploma or GED

Bachelor's degree

Tools

Mobile banking

Online banking

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to act as a financial concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying goals and needs, and recommending deposits and other banking services.

You will process customer transactions accurately, balance daily, and deliver exemplary service while collaborating with team members and partners to expand customer reach and satisfaction.