Hybrid Customer Experience Banker - Financial Concierge

Huntington National Bank; Russells Point (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will identify financial goals, recommend deposit products, and process transactions accurately while ensuring exemplary service and daily balance integrity.

The role focuses on retaining and expanding consumer and business relationships and requires adherence to bank policies. Office-based with potential flexible arrangements per leadership guidance.

Qualifications

• High School Diploma or GED required or Bachelor's Degree.
• At least 1 year of customer service experience or military service in an administrative role.
• Preferred: 1+ year in customer service in banking or financial services; cash handling skills.

Responsibilities

• Provide excellent customer service and resolve issues.
• Explain consumer deposit products to customers.
• Proactively identify opportunities to grow customer relationships and refer to other bank areas.
• Educate customers and refer to other banking services to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.
• Demonstrate sales, service, and relationship-management skills.

Skills

Customer service

Sales

Communication

Education

High School Diploma or GED

Bachelor's Degree

Tools

Cash handling

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will identify financial goals, recommend deposit products, and process transactions accurately while ensuring exemplary service and daily balance integrity.

The role focuses on retaining and expanding consumer and business relationships and requires adherence to bank policies. Office-based with potential flexible arrangements per leadership guidance.