Hybrid Financial Concierge: Grow Customer Relationships

Huntington Bank; Pepper Pike (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by proactively identifying financial goals and guiding deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary customer service while educating customers on banking solutions and opportunities for cross-sell in a compliant, customer-focused environment.

Qualifications

• High School Diploma or GED with 1 year of customer service or military service in an administrative, contracting, civil affairs, or similar role, or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills; comfortable with technology such as mobile services and online banking.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on consumer deposit products.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate and refer customers to other areas of the bank to deepen relationships.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation skills.

Skills

Customer service

Sales process

Relationship management

Communication

Presentation

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by proactively identifying financial goals and guiding deposits and other banking products.

You will process transactions accurately, balance daily, and deliver exemplary customer service while educating customers on banking solutions and opportunities for cross-sell in a compliant, customer-focused environment.