Hybrid Financial Concierge: Customer Experience Banker

Huntington Bank; Cincinnati (OH); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding goals, recommending deposits and related products, and processing transactions with accuracy and care.

You will educate customers on deposit products, promote online and mobile banking, and refer to other bank areas to deepen relationships while following security and regulatory policies.

Qualifications

• Minimum one year of customer service or military service in an administrative role, or a bachelor’s degree.

Responsibilities

• Provide excellent customer service and resolve customer issues.
• Educate customers on deposit products and banking services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educate customers about using mobile and online banking services.

Skills

Customer service

Sales skills

Relationship management

Banking knowledge

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by understanding goals, recommending deposits and related products, and processing transactions with accuracy and care.

You will educate customers on deposit products, promote online and mobile banking, and refer to other bank areas to deepen relationships while following security and regulatory policies.