Hybrid Field Services Manager – AV/IT Operations Leader

Diversified; Kenilworth (NJ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Diversified is seeking a seasoned Field Services Manager to lead regional field service operations, maintain strong client relationships, manage workforce capacity, and drive performance. The role combines technical tasks, process improvements, and strategic initiatives to optimize service delivery across a broad client base.

This is a virtual position with periodic onsite work (up to 25%) in the NYC/NJ/New England region.

Qualifications

• 12+ years of experience in Service Delivery & Operations.
• Expert level of skills with a wide range of audio, video and networking equipment.
• Certifications in AV tech are preferred (AVIXA CTS, OSHA 30).
• Bachelor’s degree or equivalent, with a focus in people management, technical, administrative or logistics.

Responsibilities

• Lead Field Service Supervisors and technicians as a people leader.
• Coordinate regional staffing priorities and adjust cross-team resources.
• Drive service delivery performance, SLAs, and cost optimization initiatives.
• Collaborate with Sales and executive leadership on service projects and strategic priorities.
• Mentor staff, develop IDPs, and ensure high-quality field service reports.

Skills

Leadership

People management

Customer service

AV networking

Project management

CRM/ITSM

Education

Bachelor’s degree

AVIXA CTS

OSHA 30

Tools

Crestron

AMX

Extron

Biamp

QSC

Cisco

Job description

Diversified is seeking a seasoned Field Services Manager to lead regional field service operations, maintain strong client relationships, manage workforce capacity, and drive performance. The role combines technical tasks, process improvements, and strategic initiatives to optimize service delivery across a broad client base.

This is a virtual position with periodic onsite work (up to 25%) in the NYC/NJ/New England region.