Field Service Coordinator - Drive Scheduling & Care

Superior Industrial Products Corporation; Fort Worth (TX); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Superior Industrial Products is seeking a Service Coordinator to ensure efficient scheduling and coordination of field and shop service activities. The role acts as the communication hub between customers, technicians, parts personnel, and branch leadership in a fast-paced industrial environment.

You will manage work orders in the service software, monitor progress, provide updates, and help optimize technician productivity while delivering top-tier customer service.

Qualifications

• Requires strong organizational and multitasking abilities.
• Experience in service coordination or dispatch is preferred.
• Excellent communication skills.
• Proficiency with Microsoft Office.
• Ability to work in a fast-paced industrial environment.

Responsibilities

• Schedule daily work orders and PMs for field and shop technicians.
• Act as primary point of contact for customers and provide updates.
• Create, process, and close work orders in the service software.
• Monitor KPIs and assist with billing documentation.

Skills

Strong organizational skills

Multitasking

Verbal and written communication

Customer service orientation

Education

High school diploma or GED

Some college or vocational training preferred

Tools

Microsoft Office Suite

Job description

Superior Industrial Products is seeking a Service Coordinator to ensure efficient scheduling and coordination of field and shop service activities. The role acts as the communication hub between customers, technicians, parts personnel, and branch leadership in a fast-paced industrial environment.

You will manage work orders in the service software, monitor progress, provide updates, and help optimize technician productivity while delivering top-tier customer service.