Field Service Scheduler – Generators & Equipment

Sonepar USA, Inc.; New Jersey; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Shareholder opportunities

Disability insurance

Life insurance

Wellness program

Gym reimbursement

EAP

Job summary

Cooper Electric Supply, LLC is seeking a Service Coordinator to schedule and dispatch qualified field technicians for generator startups and related service work. You will verify jobsite readiness and coordinate with customers, contractors, project managers, and technicians.

The position requires a high school diploma, 2+ years in service coordination, proficiency with Outlook/Word/Excel, and the ability to read technical documents.

Qualifications

• High school diploma or equivalent required; associate degree or technical training in electrical, mechanical, power-generation, or business operations preferred.
• Two or more years of experience in service coordination, dispatch, project coordination, power generation, or related field.
• Knowledge of standby generators, automatic transfer switches, electrical systems, fuel systems, and startup or commissioning processes preferred.
• Experience using service-management, dispatch, customer relationship management, or enterprise resource planning software.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to read work orders, equipment schedules, and technical documents.
• Ability to work in a fast paced environment

Responsibilities

• Schedule and dispatch qualified field technicians for generator startups, commissioning, testing, and related service work.
• Confirm jobsite readiness before scheduling, including equipment installation, electrical connections, fuel supply, batteries, and safe site access.
• Review work orders, project scope, equipment specifications, startup checklists, and manufacturer requirements for completeness and accuracy.
• Coordinate startup dates and site requirements with customers, contractors, project managers, and field service technicians.
• Ensure technicians receive complete job packages, including site contacts, model and serial numbers, and special instructions.
• Track parts, tools, testing equipment, and other materials required for each assignment; escalated shortages or scheduling risks promptly.
• Monitor daily field activity, adjust schedules as priorities change, and communicate delays or conflicts to affected parties.

Skills

Dispatch experience

Customer coordination

MS Office

Reading specs

Fast-paced

Education

High school diploma

Associate degree or technical training (preferred)

Tools

Service-management software

Dispatch software

CRM software

ERP software

Job description

Cooper Electric Supply, LLC is seeking a Service Coordinator to schedule and dispatch qualified field technicians for generator startups and related service work. You will verify jobsite readiness and coordinate with customers, contractors, project managers, and technicians.

The position requires a high school diploma, 2+ years in service coordination, proficiency with Outlook/Word/Excel, and the ability to read technical documents.