Hybrid Field IT Technician: Onsite Support & Repairs

SITA Group; Denver (CO); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work

EAP program

LinkedIn Learning

Competitive benefits

Job summary

SITA in Denver seeks an experienced field IT technician to deliver high-quality onsite support at airports and customer sites, ensuring SLA adherence and proper equipment function.

You will troubleshoot LAN/WAN, perform timely interventions, and act as single point of contact when needed, coordinating with multiple internal teams. A 1+ year background in onsite IT support and a CS/EE qualification are expected, with CompTIA A+ in progress.

Qualifications

• 1+ year of experience in onsite IT support and equipment repairs (PCs, printers, LAN/WAN).
• Proven ability to work directly with external customers.
• Experience meeting Service Level Agreements (SLAs).
• Hands-on support at customer locations.

Responsibilities

• Provide field support to internal and external customers, ensuring alignment with SLAs and contracts.
• Maintain and troubleshoot customer IT equipment to ensure proper functionality.
• Perform onsite interventions promptly following Service Desk requests.
• Act as the customer’s SPOC when needed, coordinating with internal teams and the Service Desk.
• Repair faulty equipment locally and elevate to resolver groups when necessary.
• Minimize repair cycles by initiating quick returns and replacements of faulty equipment.
• Manage spare parts usage and ensure timely replenishment based on policy.

Skills

IT support

External customers

SLA compliance

Field support

Troubleshooting

Customer service

CompTIA A+ in progress

Education

Diploma/Certificate in CS or EE

Job description

SITA in Denver seeks an experienced field IT technician to deliver high-quality onsite support at airports and customer sites, ensuring SLA adherence and proper equipment function.

You will troubleshoot LAN/WAN, perform timely interventions, and act as single point of contact when needed, coordinating with multiple internal teams. A 1+ year background in onsite IT support and a CS/EE qualification are expected, with CompTIA A+ in progress.