Airport IT Onsite Support Technician (SLA‑Driven)

Essintial Enterprise Solutions LLC; Newark (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Essintial Enterprise Solutions LLC is seeking a full-time Onsite IT Support professional to provide field operations support at an airport. You will coordinate onsite interventions with customers and internal teams, ensure reliable IT equipment performance, and uphold strict SLA standards.

The role requires handling PC, printer, and LAN/WAN repairs, maintaining professional customer relations, and adapting to dynamic contract needs while following safety procedures and anti-static precautions.

Qualifications

• Must have dealt directly with external customers delivering to SLAs.
• Familiar with hardware install and repairs.
• Flexibility to adapt to changing needs of customers and contracts supported.
• Maintain a calm and professional demeanor at all times.
• Familiarity with safety procedures and anti-static precautions.
• Professional appearance, attitude and ethical behavior required.
• MUST pass stringent background checks (fingerprint).
• Minimum 2 years of onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.

Responsibilities

• Ensure correct functioning and maintenance of all IT equipment and services.
• Act as the customer SPOC and coordinate onsite interventions.
• Maintain the highest level of customer service.
• Ensure proper communication channels to resolve incidents within SLA.
• Carry out local repairs of faulty equipment and coordinate resolution with resolver groups.

Skills

Customer service

Communication

Professional demeanor

Flexibility

Calm under pressure

Tools

Hardware install

PC & LAN repair

SLA knowledge

Job description

Essintial Enterprise Solutions LLC is seeking a full-time Onsite IT Support professional to provide field operations support at an airport. You will coordinate onsite interventions with customers and internal teams, ensure reliable IT equipment performance, and uphold strict SLA standards.

The role requires handling PC, printer, and LAN/WAN repairs, maintaining professional customer relations, and adapting to dynamic contract needs while following safety procedures and anti-static precautions.