Field IT Repair & On-site Tech (Hybrid)

TKC Holdings, Inc.; Austin (TX); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company

Paid Time Off (PTO)

Tuition Reimbursement

Paid Training

Career Advancement Opportunities

Life Insurance & AD&D Coverage

Voluntary Benefits

Job summary

TKC Holdings, Inc. is seeking a Field Support Technician to travel within the service area to install, diagnose, repair, and maintain proprietary equipment at customer sites, including kiosks, PCs, networking gear, and vending systems.

You will collaborate with the Service Desk and regional staff, travel in a company vehicle, and participate in training to support evolving products in the corrections and hospitality sectors.

Qualifications

• Associate's degree or equivalent from two-year college or technical school, or 6 months to 1 year related experience and/or training.
• Minimum one year experience.
• Ability to read and interpret general business materials and technical procedures.
• Ability to write reports and manuals.
• Ability to present information to groups of managers and customers.
• Must have T-1 and analog circuit repair knowledge.
• Excellent working knowledge of multiple network disciplines and advanced network diagnostics.

Responsibilities

• Diagnose, test, repair and replace kiosks, PCs, vending machines, networking equipment, and other IT equipment located within correctional facilities.
• Work with Service Desk on preventative maintenance and walk-throughs.
• Travel to customer locations using company vehicle.
• Update Work Order with travel time, notes, and resolution.
• Willingness to learn new equipment as product offerings evolve.

Skills

Network diagnostics

Customer communication

Hardware repair

Field service

Travel readiness

Kiosk repair

Education

Associate degree

Tools

T-1 / analog circuit knowledge

Job description

TKC Holdings, Inc. is seeking a Field Support Technician to travel within the service area to install, diagnose, repair, and maintain proprietary equipment at customer sites, including kiosks, PCs, networking gear, and vending systems.

You will collaborate with the Service Desk and regional staff, travel in a company vehicle, and participate in training to support evolving products in the corrections and hospitality sectors.