Airport IT Field Support Technician

Essintial Enterprise Solutions LLC; Newark (NJ); On-site; USD 52,000 - 76,000; Full time

Job summary

Essintial Enterprise Solutions LLC is seeking a full-time Onsite IT Support professional to provide field operations support at an airport. You will coordinate onsite interventions with customers and internal teams, ensure reliable IT equipment performance, and uphold strict SLA standards.

The role requires handling PC, printer, and LAN/WAN repairs, maintaining professional customer relations, and adapting to dynamic contract needs while following safety procedures and anti-static precautions.

Qualifications

• Must have dealt directly with external customers delivering to SLAs.
• Familiar with hardware install and repairs.
• Flexibility to adapt to changing needs of customers and contracts supported.
• Maintain a calm and professional demeanor at all times.
• Familiarity with safety procedures and anti-static precautions.
• Professional appearance, attitude and ethical behavior required.
• MUST pass stringent background checks (fingerprint).
• Minimum 2 years of onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment.

Responsibilities

• Ensure correct functioning and maintenance of all IT equipment and services.
• Act as the customer SPOC and coordinate onsite interventions.
• Maintain the highest level of customer service.
• Ensure proper communication channels to resolve incidents within SLA.
• Carry out local repairs of faulty equipment and coordinate resolution with resolver groups.

Skills

Customer service

Communication

Professional demeanor

Flexibility

Calm under pressure

Tools

Hardware install

PC & LAN repair

SLA knowledge

Job description

Description

This is a full-time position located at an airport, the key responsibilities of which are to provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs). Functions & Responsibilities:? Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services? Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk? Maintain the highest level of customer service? Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA? Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group

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Functions & Responsibilities?

• Ensure the correct functioning and maintenance of all internal and external customer IT equipment and services?
• Act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with customers, internal resolver groups, and the Service Desk?
• Maintain the highest level of customer service?
• Ensure proper communication channels are utilized to resolve incidents within the prescribed SLA?
• Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group

Requirements

Skills / Qualifications?

• Must have dealt directly with external customers delivering to SLAs?
• Must be familiar with hardware install and repairs?
• Flexibility to adapt to changing needs of customers and contracts supported?
• Maintain a calm and professional demeanor at all times?
• Familiarity with safety procedures and anti-static precautions.?
• Professional appearance, attitude and ethical behavior required.
• MUST be able to pass a stringent background investigation and fingerprint check (Employment in this position is dependent upon the ability to pass these background checks)
• Minimum Education Requirements / Certification :? Minimum 2 years of experience in onsite support activities and repairs of PCs, Printers, and LAN, WAN equipment