Hybrid Field IT Support Analyst – 3 Days Onsite

Elevance Health

Indianapolis (IN)

Hybrid

USD 52,000 - 76,000

Full time

3 days ago

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Benefits offered by this job

merit increases

paid holidays

Paid Time Off

incentive bonus programs

medical

dental

vision

401(k) +match

stock purchase plan

life insurance

wellness programs

financial education resources

Job summary

Elevance Health is seeking a Field Support Analyst II in Indianapolis, IN to troubleshoot and repair software and hardware issues of moderate complexity. The role supports onsite hardware deployment and remote assistance for IT teams.

The position requires an AA/AS in IT or related field with 3 years of PC/OS experience; Dell hardware certs and vendor certifications are preferred. It is a hybrid role with in-office three days per week under policy guidelines.

Qualifications

AA/AS degree in Information Technology or related field with 3 years PC/OS experience or equivalent.
Dell hardware certification and related vendor certs preferred.
CMS residency requirement for Wellpoint Federal division noted in posting.

Responsibilities

Installs computer hardware and supports software deployment for moderate complexity.
Identifies software licensing needs and installs approved software.
Recommends standard software to meet customer needs and assists deployment teams.
Provides remote-hands support for IT groups or outsourcers.
Troubleshoots and repairs software issues including reinstallation and registry/file fixes.
Participates in single and large-scale moves and Tech Refresh installations.
Engages in other projects requiring technical resources and attends project meetings.