IT Support Specialist

Staffing; United States; On-site; USD 34,000 - 45,000; Full time

Job summary

Staffing is seeking an IT Support Specialist in Indianapolis, IN (46256) for a 12-month engagement with extension possibilities. The role pays $29/hr and is onsite, with responsibilities spanning desktop support, Digital Workplace projects, and day-to-day IT operations.

The ideal candidate will have 2+ years of desktop and on-site support experience, familiarity with Apple devices, a High School Diploma or higher, and a valid driver’s license.

Qualifications

• Minimum of 2 years desktop support for PCs, laptops, and peripherals.
• Minimum of 2 years onsite support and remote support experience.
• Valid Driver's license required.

Responsibilities

• Work on customer-focused projects and hands-on IT support.
• Assist in mobile, IT applications, and end-user computing hardware projects.
• Provide clear, timely updates to project leaders and stakeholders.
• Perform 2nd level technical resolution (in-person or remote) for field-based spaces.

Skills

Desktop support

Onsite support

Remote support

Mobile devices

ITIL v3

MS Office

Customer service

Communication

Time management

Education

High School Diploma

Associates degree

Bachelor's degree

Tools

Apple devices

Job description

Job Description

Job Title: IT Support Specialist

Location: Indianapolis IN (46256)

Duration: 12 Months with possible extension

Pay: $29/hr.

Responsibilities:

• This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations.
• Assisting in projects around mobile, IT applications, and end user computing hardware.
• Provide clear and timely updates to the project leaders
• Digital Workplace Consulting
• Presents complex technical information to a non-technical audience in a clear and easy to understand manner. Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
• Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit
• Proactively approach business functions to understand their processes and suggest methods to increase productivity
• Hands-on technical support and operations
• Day-to-Day Operations: Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• 2nd Level Support: Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc)
• Incident Ownership: Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

Requirements:

• Minimum of 2 years desktop support for PCs, laptops, and peripherals. Minimum of 2 years onsite support and remote support experience
• Minimum of 2 years supporting mobile devices (Apple devices preferred)
• High School Diploma required; Associates degree or Bachelors preferred
• Valid Drivers license required
• Outstanding customer service and organizational skills
• Excellent communication and time management skills
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint)
• Ability to lift 50 pounds