Systems Support Specialist I

USIC; Indianapolis (IN); Hybrid; USD 42,000 - 58,000; Full time

Job summary

USIC is seeking an IT Helpdesk Specialist to deliver timely end-user support and keep equipment running smoothly. You will repair, image, and deploy laptops and tablets in the Imaging Lab at our Indianapolis Corporate Office.

The role requires strong communication, the ability to diagnose issues quickly, and collaboration with stakeholders at all levels. A related degree or IT certs are preferred, with 2+ years of experience in helpdesk support.

Qualifications

• Associate degree or IT certifications or equivalent experience.
• Two years of end-user support experience preferred.
• Familiarity with Windows, Exchange Server, and Microsoft applications.
• Excellent written and verbal communication across all levels.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Participate in special projects as assigned.

Skills

End-user support

Stakeholder communication

Diagnostics & troubleshooting

Oral & written communication

Education

Associate degree or IT certifications

Bachelor’s degree preferred

Tools

Exchange Server

Windows environments

Job description

Job Description

Location: 9045 River Road, Indianapolis, IN 46240.

Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor’s degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years’ experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.