Strategic Facility Solutions Manager – Client Partnerships

City Wide; Sacramento, Northern (CA, KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships, oversee daily operations, and drive service excellence across multiple accounts in Sacramento. You will tailor service strategies, manage pricing, and ensure top-notch performance with contractors and field teams.

Join a growth-focused culture that rewards initiative, collaboration, and client impact. The role offers room for advancement and a competitive salary with commission.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented, proactive and confident in building relationships.
• Clear communicator—verbal and written with clients and teams.
• Microsoft Office proficiency; comfortable with database/CRM technology.
• High school diploma; bachelor’s degree preferred.

Responsibilities

• Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
• Customize service strategies and scheduling that exceed client expectations.
• Negotiate service agreements and pricing for new contracts and add-on solutions.
• Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
• Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
• Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
• Track service activities, supplies, and client feedback in our CRM and planning tools.
• Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
• Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Facility management

Operations

Building services

Microsoft Office

CRM/tools

Communication

Client relations

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

City Wide Facility Solutions is seeking a Facility Solutions Manager to own client partnerships, oversee daily operations, and drive service excellence across multiple accounts in Sacramento. You will tailor service strategies, manage pricing, and ensure top-notch performance with contractors and field teams.

Join a growth-focused culture that rewards initiative, collaboration, and client impact. The role offers room for advancement and a competitive salary with commission.