Account Manager

City Wide

Minneapolis (MN)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and benefits

Opportunities for advancement

Professional development

Job summary

A facilities management company is seeking a Facility Solutions Manager in Minneapolis to oversee client partnerships and drive performance. The ideal candidate will manage client accounts, customize service strategies, and negotiate contracts. Successful applicants will have over 3 years of experience in facility management, strong communication skills, and proficiency in Microsoft Office. This role offers competitive salary potential and a supportive team culture focused on client impact and professional development.

Qualifications

3+ years’ experience in facility management, operations, or building services.
Detail-oriented and proactive in building relationships.
Excellent verbal and written communication skills.
High school diploma required, bachelor's preferred.
Reliable transportation for on-site visits.

Responsibilities

Manage day-to-day operations for multiple client accounts.
Customize service strategies that exceed client expectations.
Negotiate service agreements and manage contractor relationships.
Conduct site walkthroughs to ensure compliance and quality.
Respond quickly to client concerns and resolve issues.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in our CRM and planning tools.
Respond quickly to client concerns, troubleshoot and resolve issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.

Skills

Facility management

Operations management

Client communication

Relationship building

Problem-solving

Detail-oriented

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Database/CRM technology

Job description

Are you ready to take ownership of client partnerships and drive performance in facility management?

Join City Wide Facility Solutions as a Facility Solutions Manager and play a key role in making our clients’ spaces shine while building your career in a collaborative, growth-focused environment.

What You’ll Do:

Be the go-to expert for multiple client accounts, managing day-to-day operations, retention, and satisfaction.
Customize service strategies and scheduling that exceed client expectations.
Negotiate service agreements and pricing for new contracts and add-on solutions.
Oversee contractor relationships, ensuring compliance, quality, and clear communication on performance.
Conduct site walkthroughs to verify standards, resolve issues, and champion excellence.
Partner with Night Managers and the Director of Operations to execute and enhance service delivery.
Track service activities, supplies, and client feedback in our advanced CRM and planning tools.
Respond quickly to client concerns, troubleshooting and resolving issues with urgency.
Monitor and manage staffing and resource needs to maintain outstanding service.

Why City Wide:

Competitive salary, benefits, and growth potential.
Dynamic, supportive team culture focused on excellence and client impact.
Opportunities for advancement and professional development.
Make a real difference for clients, contractors, and your career.

Ready to drive performance and make an impact? Apply now!

You’ll Succeed Here If:

You have 3+ years’ experience in facility management, operations, or building services.
You’re detail-oriented, proactive, and confident in building relationships.
You communicate clearly—verbally and in writing—with clients and teams.
Expert in Microsoft Office and comfortable with database/CRM technology.
You hold a high school diploma (Bachelor’s degree preferred).
You have reliable transportation for on-site visits.
Candidate must reside in or near the Minneapolis Metropolitian Area

City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.