Hybrid EV Charging Service Coordinator (VA)

ABB E-mobility; Washington (District of Columbia); Hybrid; USD 65,000 - 90,000; Full time

Job summary

ABB E-mobility is seeking an E-mobility Service Coordinator to ensure reliability and performance of ABB's EV charging infrastructure. You will coordinate service activities, support field engineers, and act as a trusted contact for customers.

This role follows a hybrid work model and is open to candidates located anywhere within Virginia. You will manage work orders, prioritize service requests, and collaborate with cross‑functional teams to improve service delivery and customer satisfaction.

Qualifications

• Associate degree in technical/engineering field; 3+ years as a Service Coordinator or similar.
• Alternatively, a high school diploma with 6+ years of field service coordination.
• Bachelor's degree is a plus.

Responsibilities

• Manage service requests, inquiries, and calls with timely resolutions.
• Coordinate and schedule field service activities, technicians, parts, and logistics.
• Serve as hub between customers, field teams, and internal stakeholders.
• Ensure SLAs and contractual commitments are met.
• Create, manage and monitor work orders from quote to closure.
• Prioritize requests and assign proper service category.
• Maintain records and timely system updates.
• Communicate schedule changes to all stakeholders.
• Collaborate with cross-functional teams to improve service.
• Share insights with Product Management and Sales.

Skills

Attention to detail

Excellent communication

Organizational skills

Time management

Multi-priority management

Analytical skills

Problem solving

Education

Associate degree

High school diploma

Bachelor's degree

Tools

SAP

Salesforce

CRM platforms

Operational tools

Job description

ABB E-mobility is seeking an E-mobility Service Coordinator to ensure reliability and performance of ABB's EV charging infrastructure. You will coordinate service activities, support field engineers, and act as a trusted contact for customers.

This role follows a hybrid work model and is open to candidates located anywhere within Virginia. You will manage work orders, prioritize service requests, and collaborate with cross‑functional teams to improve service delivery and customer satisfaction.