Hybrid EUC & Endpoint Engineer — Houston

Claranet limited; Houston (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Friendly workplace

Certification paths resources

Regular teambuilding programs

Job summary

Claranet limited in Houston, TX is seeking a Workplace Services Engineer L2 to join our internal team. You will keep end-user computing estate running to SLA, packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards.

Responsibilities include SCCM/Intune deployments, patch operations, CMDB accuracy (ServiceNow), incident handling per ITIL, and cross-team enablement.

Qualifications

• 2–4 years in EUC/endpoint operations
• PowerShell scripting (run/adapt)
• ITIL v4 Foundations certification

Responsibilities

• Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.
• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.
• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Defender agent health.
• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure; escalate complex cases to L3.
• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce status reports.
• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations.
• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.

Skills

End-user computing

PowerShell

SCCM/Intune

Education

ITIL v4 Foundations

MD-102 (Endpoint Administrator)

Tools

ServiceNow

PowerShell

BitLocker

Job description

Claranet limited in Houston, TX is seeking a Workplace Services Engineer L2 to join our internal team. You will keep end-user computing estate running to SLA, packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards.

Responsibilities include SCCM/Intune deployments, patch operations, CMDB accuracy (ServiceNow), incident handling per ITIL, and cross-team enablement.