Enterprise Accounts Director: AI Solutions

Zendesk, Inc.; Ohio; Hybride; USD 180 000 - 260 000; Plein temps

Résumé du poste

Zendesk seeks a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships, map priorities to Zendesk’s AI-enabled service solutions, and guide opportunities from discovery to close.

You’ll expand our enterprise base and ensure a smooth handoff to post-sale teams. You will lead cross-functional teams, own pursuit strategy, and maintain CRM forecasts while surfacing risks.

Qualifications

• 12+ years of related experience in complex B2B SaaS sales.
• Proven track record owning new-business opportunities and delivering measurable commercial outcomes (quota attainment, new ARR).
• Experience with prospecting, value-based discovery, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly with cross-functional teams.
• Equivalent practical experience is welcome; no specific degree is required.

Responsabilités

• Build and manage qualified pipeline through targeted prospecting, inbound opportunities, and territory planning.
• Lead complex sales from discovery through close, including business case, proposal, and negotiation.
• Connect client goals to Zendesk platform and AI solutions with measurable outcomes.
• Collaborate with executives, finance, security, and procurement to align on next steps and decisions.
• Maintain accurate CRM records and forecasts; surface risks early for buyers.
• Coordinate with Solution Engineers, Product Specialists, Marketing, and Partners to advance opportunities.

Connaissances

New-business mindset

Consultative discovery

Executive engagement

Deal negotiation

Forecasting

Clear communication

Cross-functional collaboration

Formation

No degree required

Outils

CRM software

Description du poste

Zendesk seeks a Strategic Account Director to win new business with large enterprises across industries. You will build trusted executive relationships, map priorities to Zendesk’s AI-enabled service solutions, and guide opportunities from discovery to close.

You’ll expand our enterprise base and ensure a smooth handoff to post-sale teams. You will lead cross-functional teams, own pursuit strategy, and maintain CRM forecasts while surfacing risks.