Hybrid Engagement Director - AI & D365 Leader

Genpact Ltd.; New Jersey; Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact is seeking an Engagement Director to lead multi-D365 programs from strategy through delivery in a hybrid, US-based role. You will own client relationships at CXO level and ensure on-time, on-budget outcomes.

You will guide delivery teams, manage budgets and forecasting, and support pre-sales with upsell opportunities. Strong leadership and communication skills are essential to align digital initiatives with business goals.

Qualifications

• Bachelor's degree in commerce, economics or finance required.
• MBA or Master’s in business analytics preferred.
• Experience with D365 and enterprise-scale engagements is a plus.

Responsibilities

• End-to-End Engagement Ownership across multiple D365 programs; ensure delivery quality, timelines, and client satisfaction.
• Manage CXO-level client relationships and escalations; lead strategic discussions.
• Oversee delivery governance with PMs, architects, and functional leads; manage risks and governance.
• Drive commercial ownership: budgets, profitability, billing, and revenue forecasting.
• Support pre-sales activities, RFP responses, and opportunities for upsell/cross-sell within existing accounts.
• Lead large teams; ensure resource planning, performance, and delivery excellence.
• Align D365 solutions with client goals, providing transformation roadmaps and digital strategy inputs.

Skills

Executive Presence

People Leadership

Project Management

Risk Management

SAFe

Agile Methodology

Stakeholder Management

Education

Bachelor's in Commerce/Economics/Finance

MBA

Master's in Business Analytics

Job description

Genpact is seeking an Engagement Director to lead multi-D365 programs from strategy through delivery in a hybrid, US-based role. You will own client relationships at CXO level and ensure on-time, on-budget outcomes.

You will guide delivery teams, manage budgets and forecasting, and support pre-sales with upsell opportunities. Strong leadership and communication skills are essential to align digital initiatives with business goals.