Engagement Director 3

Genpact LLC; Port Reading (NJ); Hybrid; USD 100,000 - 125,000; Full time

Job summary

Genpact LLC is seeking an Engagement Director to lead large-scale D365 programs, driving delivery quality and client value. You will own engagements end-to-end, sponsor complex transformations, and steward cross-functional teams including PMs, architects, and consultants.

You will work with CXO-level stakeholders, guide strategic discussions, and ensure financial health of engagements while expanding business through upsell opportunities. Hybrid work model in the United States is supported.

Qualifications

• Bachelors or higher in commerce, economics, or finance.
• MBA preferred with analytics focus.
• Professional certifications in cloud platforms are a plus.
• Experience with D365 F&O/CE is desirable.

Responsibilities

• End-to-End Engagement Ownership: manage multiple D365 programs, ensuring delivery quality and client satisfaction.
• Client Relationship Management: build and maintain CXO-level relationships; handle escalations.
• Delivery Governance: oversee PMs, architects, and leads; manage risks and timelines.
• Commercial & Financial Ownership: manage budgets, profitability, billing and forecasting.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Project Management

Risk Management

Storytelling

SAFe

Education

Bachelor of Commerce / Economics / Finance

MBA – Business Administration

MBA – Business Analytics

AWS Certified Solutions Architect - Professional

Google Professional Cloud Architect

Tools

D365 (F&O/CE)

Job description

Engagement DirectorReady to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.Job DescriptionResponsibilitiesEnd-to-End Engagement Ownership: Manage multiple D365 programs, ensuring delivery quality, adherence to timelines, and client satisfaction. Serve as the single point of accountability for the client.Client Relationship Management: Build and maintain strong relationships with CXO-level stakeholders (CFO, CIO, COO). Handle escalations and lead strategic discussions.Delivery Governance: Oversee project managers, solution architects, and functional leads. Ensure risks are managed, projects remain on track, and best practices are followed.Commercial & Financial Ownership: Manage project budgets, profitability, billing, and revenue forecasting. Drive commercial success of the engagement.Pre-Sales & Business Growth: Support proposals, RFP responses, and identify opportunities for upsell/cross-sell within existing accounts.Team Leadership: Lead large teams including PMs, architects, and consultants. Ensure resource planning, team performance, and delivery excellence.Strategic Alignment: Align D365 solutions with client business goals, providing transformation roadmaps and digital strategy inputs.D365 Expertise: Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope.Leadership Skills: Proven ability in stakeholder management, conflict resolution, and decision-making under pressure.Business & Commercial Acumen: Experience in budget management, revenue forecasting, and contract governance.Communication Skills: Exceptional CXO-level communication, presentation, and negotiation skills..QualificationsBachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business AnalyticsCertificationsAWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Professional Cloud Architect - GoogleGoogleRequired SkillsAgile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), StorytellingLanguageEnglish (Required)Language Proficiency -Proficient - C2Additional Job Location -Job TypeRegularMaster Skill List -Technology Delivery ManagementRemote Type -HybridWork Shift -Any (United States of America)The approximate annual base compensation range for this position is:100,000 to 125,000 USD“Los Angeles California-based candidates are not eligible for this role”The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.Why join Genpact?• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter• Make an impact – Help global enterprises solve business challenges that matter• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.