Engagement Director 3

Genpact Ltd.; Northern (KY); Hybrid; USD 100.000 - 125.000; Vollzeit

Zusammenfassung

Genpact is seeking an Engagement Director to lead multi-D365 programs from strategy through delivery in a hybrid, US-based role. You will own client relationships at CXO level and ensure on-time, on-budget outcomes.

You will guide delivery teams, manage budgets and forecasting, and support pre-sales with upsell opportunities. Strong leadership and communication skills are essential to align digital initiatives with business goals.

Qualifikationen

• Bachelor's degree in commerce, economics or finance required.
• MBA or Master’s in business analytics preferred.
• Experience with D365 and enterprise-scale engagements is a plus.

Aufgaben

• End-to-End Engagement Ownership across multiple D365 programs; ensure delivery quality, timelines, and client satisfaction.
• Manage CXO-level client relationships and escalations; lead strategic discussions.
• Oversee delivery governance with PMs, architects, and functional leads; manage risks and governance.
• Drive commercial ownership: budgets, profitability, billing, and revenue forecasting.
• Support pre-sales activities, RFP responses, and opportunities for upsell/cross-sell within existing accounts.
• Lead large teams; ensure resource planning, performance, and delivery excellence.
• Align D365 solutions with client goals, providing transformation roadmaps and digital strategy inputs.

Kenntnisse

Executive Presence

People Leadership

Project Management

Risk Management

SAFe

Agile Methodology

Stakeholder Management

Ausbildung

Bachelor's in Commerce/Economics/Finance

MBA

Master's in Business Analytics

Jobbeschreibung

## Engagement Director 3Apply: Hybrid: 3409-G LLC: New Jersey Virtual: Full time: Posted Today: End Date: November 6, 2026 (29 days left to apply): JR10029939Engagement Director**Ready to turn bold ideas into real-world impact?** At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.**Job Description****Responsibilities*** End-to-End Engagement Ownership: Manage multiple D365 programs, ensuring delivery quality, adherence to timelines, and client satisfaction. Serve as the single point of accountability for the client.* Client Relationship Management: Build and maintain strong relationships with CXO-level stakeholders (CFO, CIO, COO). Handle escalations and lead strategic discussions.* Delivery Governance: Oversee project managers, solution architects, and functional leads. Ensure risks are managed, projects remain on track, and best practices are followed.* Commercial & Financial Ownership: Manage project budgets, profitability, billing, and revenue forecasting. Drive commercial success of the engagement.* Pre-Sales & Business Growth: Support proposals, RFP responses, and identify opportunities for upsell/cross-sell within existing accounts.* Team Leadership: Lead large teams including PMs, architects, and consultants. Ensure resource planning, team performance, and delivery excellence.* Strategic Alignment: Align D365 solutions with client business goals, providing transformation roadmaps and digital strategy inputs.* D365 Expertise: Strong understanding of D365 F&O and/or CE modules, including architecture and functional scope.* Leadership Skills: Proven ability in stakeholder management, conflict resolution, and decision-making under pressure.* Business & Commercial Acumen: Experience in budget management, revenue forecasting, and contract governance.* Communication Skills: Exceptional CXO-level communication, presentation, and negotiation skills..**Qualifications**Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics**Certifications**AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS), Professional Cloud Architect - GoogleGoogle**Required Skills**Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Scaled Agile Framework (SAFe), Storytelling**Language**English (Required)**Language Proficiency -**Proficient - C2**Additional Job Location -****Job Type**Regular**Master Skill List -**Technology Delivery Management**Remote Type -**Hybrid**Work Shift -**Any (United States of America)**The approximate annual base compensation range for this position is:**100,000 to 125,000 USD “Los Angeles California-based candidates are not eligible for this role”**The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.****Why join Genpact?** • **Lead AI-powered transformation** – Drive innovation and solve real-world business challenges that matter • **Make an impact** – Help global enterprises solve business challenges that matter • **Accelerate your career** – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • **Work with the best** – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • **Thrive in a values-driven culture** – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.