Engagement Director: AI-Driven D365 Programs Lead

Genpact LLC; Port Reading (NJ); Híbrido; USD 100.000 - 125.000; Jornada completa

Descripción de la vacante

Genpact LLC is seeking an Engagement Director to lead large-scale D365 programs, driving delivery quality and client value. You will own engagements end-to-end, sponsor complex transformations, and steward cross-functional teams including PMs, architects, and consultants.

You will work with CXO-level stakeholders, guide strategic discussions, and ensure financial health of engagements while expanding business through upsell opportunities. Hybrid work model in the United States is supported.

Formación

• Bachelors or higher in commerce, economics, or finance.
• MBA preferred with analytics focus.
• Professional certifications in cloud platforms are a plus.
• Experience with D365 F&O/CE is desirable.

Responsabilidades

• End-to-End Engagement Ownership: manage multiple D365 programs, ensuring delivery quality and client satisfaction.
• Client Relationship Management: build and maintain CXO-level relationships; handle escalations.
• Delivery Governance: oversee PMs, architects, and leads; manage risks and timelines.
• Commercial & Financial Ownership: manage budgets, profitability, billing and forecasting.

Conocimientos

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

Modernizing Operations

People Leadership

Project Management

Risk Management

Storytelling

SAFe

Educación

Bachelor of Commerce / Economics / Finance

MBA – Business Administration

MBA – Business Analytics

AWS Certified Solutions Architect - Professional

Google Professional Cloud Architect

Herramientas

D365 (F&O/CE)

Descripción del empleo

Genpact LLC is seeking an Engagement Director to lead large-scale D365 programs, driving delivery quality and client value. You will own engagements end-to-end, sponsor complex transformations, and steward cross-functional teams including PMs, architects, and consultants.

You will work with CXO-level stakeholders, guide strategic discussions, and ensure financial health of engagements while expanding business through upsell opportunities. Hybrid work model in the United States is supported.