Hybrid Energy Platform Success Manager

DNV GL, USA; Houston (TX); Híbrido; USD 110 000 - 150 000; Tempo integral

Resumo da oferta

DNV is seeking a Customer Success Manager to serve North America's Digital Solutions team. The role is based in Houston with a dynamic hybrid schedule, spending three days per week at a DNV office or client site across multiple US locations.

The position may be considered at other DNV offices within the continental U.S. The CSM will own retention and growth for an assigned regional portfolio, lead renewals, protect recurring revenue, and develop expansion opportunities while coordinating with

Responsabilidades

• Serve as the commercial owner for retention, renewal, and growth across an assigned portfolio of Platform Services customers.
• Lead forward-looking account strategies that connect customer priorities, platform adoption, stakeholder relationships, commercial risk, and growth potential.
• Coordinate Account Executives, Technical Advisors, Forward Deployed Engineers, eTRACK+ experts, Customer Education, Enablement, Product, Delivery, and Support around a shared account strategy.
• Represent the customer internally with clear ownership, realistic commitments, and coordinated follow-through.
• Engage utility relationship owners and the broader commercial team in coordinated account planning and co-selling.
• Manage the renewal lifecycle with value confirmation, procurement requirements, and stakeholder alignment.
• Identify churn risk and lead recovery plans with clear owners and milestones.
• Identify and advance expansion opportunities based on customer priorities, program roadmaps, and budget evidence.
• Lead reviews focused on outcomes, adoption, roadmap priorities, risks, and future value.
• Develop relationships across program, operations, IT, regulatory, procurement, and executives.
• Partner with Account Executives when opportunities cross organizational boundaries.

Descrição da oferta de emprego

DNV is seeking a Customer Success Manager to serve North America's Digital Solutions team. The role is based in Houston with a dynamic hybrid schedule, spending three days per week at a DNV office or client site across multiple US locations.

The position may be considered at other DNV offices within the continental U.S. The CSM will own retention and growth for an assigned regional portfolio, lead renewals, protect recurring revenue, and develop expansion opportunities while coordinating with