Energy Platform Success Manager

DNV; Houston (TX); Hybrid; USD 115,000 - 165,000; Full time

Benefits offered by this job

Generous paid time off

Medical and dental plans

401(k) with company match

Hybrid work schedule

Education reimbursement program

Volunteer time off

Job summary

DNV is seeking a Customer Success Manager for Energy Systems North America’s Digital Solutions team. This hybrid role is based in the U.S., with regular office visits across multiple locations and travel as needed.

You will own retention, renewals, and growth within an assigned regional portfolio of Platform Services customers. You will develop expansion opportunities, maintain ARR/NRR forecasts, and coordinate with Account Executives, engineers, and product teams to deliver measurable value to

Qualifications

• Bachelor’s degree in business, engineering, energy, information systems, or related field.
• 5+ years in customer success, account management or enterprise software.
• Proven experience managing complex renewals, retention, and expansion.
• Ability to translate priorities into measurable value and a commercial path.
• Willingness to travel ~30%.

Responsibilities

• Own renewals and renewal forecasting for regional Platform Services.
• Identify churn risk and lead recovery plans.
• Develop expansion opportunities based on customer needs.
• Lead customer reviews focused on outcomes and value.
• Coordinate cross-functional teams to support accounts.
• Maintain CRM and renewal planning documentation.

Skills

Customer success

Account management

Renewals

Expansion pipeline

CRM software

Education

Bachelor’s degree in business, engineering, energy, information systems, or related field

Tools

CRM (Salesforce)

eTRACK+

Excel

Job description

DNV is seeking a Customer Success Manager for Energy Systems North America’s Digital Solutions team. This hybrid role is based in the U.S., with regular office visits across multiple locations and travel as needed.

You will own retention, renewals, and growth within an assigned regional portfolio of Platform Services customers. You will develop expansion opportunities, maintain ARR/NRR forecasts, and coordinate with Account Executives, engineers, and product teams to deliver measurable value to