Energy Platform Success Manager – Hybrid & Renewal Growth

DNV; Oakland (CA); Hybrid; USD 115,000 - 165,000; Full time

Benefits offered by this job

Generous paid time off

Medical and Dental benefit plans

Vision benefits

FSA / Dependent Care / HSA

Talkspace for mental health

401(k) with company match

Education reimbursement program

Flexible work schedule with hybrid

Volunteer rewards

Job summary

DNV is seeking a Customer Success Manager to lead retention and growth across NA Platform Services customers. You will own renewals, drive expansion, and maintain ARR/NRR forecasts with a consultative, cross-functional approach.

Based in the US with a hybrid schedule, you will collaborate with Account Executives, Product, Delivery, and Enablement teams to translate customer priorities into measurable value and informed roadmaps.

Qualifications

• Bachelor’s degree in business, engineering, energy, information systems, or related field.
• 5+ years of recent experience in customer success, account management, enterprise software, or a comparable customer-facing commercial role.
• Demonstrated experience managing complex renewals, retention, and expansion within existing enterprise accounts.
• Experience developing account plans, managing commercial risk, and producing revenue or renewal forecasts.
• Ability to translate customer priorities and operational challenges into measurable solution value and an actionable commercial path.
• Ability to engage utility business, operational, technical, procurement, and executive stakeholders.
• Strong written and verbal English communication skills.
• Willingness and ability to travel approximately 30% of the time for customer and team engagement.

Responsibilities

• The Customer Success Manager is the commercial owner for retention and growth across an assigned regional portfolio of existing Platform Services customers.
• Lead renewal lifecycle, identify churn risks, and develop expansion opportunities with clear ownership and milestones.
• Coordinate cross-functional teams to support customer outcomes and account growth.
• Develop relationships across program, operations, IT, regulatory, procurement, and executive stakeholders.
• Provide concise monthly, quarterly, and annual reporting on recurring revenue and forecast confidence.

Skills

Account management

Renewals & expansion

Commercial judgment

Cross-functional collaboration

English communication

Education

Bachelor’s degree in business, engineering, energy, information systems, or related field

Tools

CRM software

Forecasting tools

eTRACK+ knowledge

Job description

DNV is seeking a Customer Success Manager to lead retention and growth across NA Platform Services customers. You will own renewals, drive expansion, and maintain ARR/NRR forecasts with a consultative, cross-functional approach.

Based in the US with a hybrid schedule, you will collaborate with Account Executives, Product, Delivery, and Enablement teams to translate customer priorities into measurable value and informed roadmaps.