Energy Platform Success Manager

DNV; New York (NY); Hybrid; USD 115,000 - 170,000; Full time

Benefits offered by this job

Paid time off

Medical and dental plans

Vision benefits

HSA/FSA

Job summary

DNV is seeking a Customer Success Manager for Energy System North America’s Digital Solutions team. The role is based in the U.S. with a hybrid schedule—three days in office or at client sites across multiple NA locations.

You will own retention, renewals, and growth for an assigned regional portfolio and coordinate across various DNV experts to deliver value. The ideal candidate has 5+ years in customer success or enterprise software within the energy/utility space, strong commercial judgment,

Qualifications

• Bachelor’s degree in business, engineering, energy, information systems, or related field.
• 5+ years of experience in customer success, account management, enterprise software, utility consulting, or a similar role.
• Experience managing complex renewals, retention, and expansion within enterprise accounts.
• Experience developing account plans and renewal forecasts.
• Ability to translate customer priorities into measurable value and action.
• Ability to engage utility stakeholders at multiple levels.
• Travel approximately 30% of the time.

Responsibilities

• Lead renewals, protect recurring revenue, and develop expansion opportunities.
• Maintain ARR and NRR forecasts and coordinate with cross-functional teams.
• Build value-based relationships with utility stakeholders and executives.
• Develop and execute account plans aligned with customer priorities.
• Collaborate with Account Executives, Technical Advisors, and product teams to drive outcomes.

Skills

Commercial judgment

Account management

Renewals

Stakeholder management

English communication

Education

Bachelor’s degree in business, engineering, energy, information systems, or related field

Tools

CRM

eTRACK+

Planning tools

Job description

DNV is seeking a Customer Success Manager for Energy System North America’s Digital Solutions team. The role is based in the U.S. with a hybrid schedule—three days in office or at client sites across multiple NA locations.

You will own retention, renewals, and growth for an assigned regional portfolio and coordinate across various DNV experts to deliver value. The ideal candidate has 5+ years in customer success or enterprise software within the energy/utility space, strong commercial judgment,