Senior Customer Success Lead — Houston & North America

Wood Mackenzie Inc.; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Wood Mackenzie Inc. is seeking a Lead Customer Success Manager to support strategic Natural Resources customers in Houston and across North America.

You will partner with the CSM and AM to strengthen local relationships and drive value from Wood Mackenzie investments. This senior individual contributor role combines energy industry knowledge with strong stakeholder management, focusing on adoption, renewals, and growth opportunities across multiple products.

Qualifications

• Experience leading senior stakeholder engagements across global accounts.
• Proven ability to drive product adoption and customer value.
• Excellent communication and presentation skills required.

Responsibilities

• Build local presence and extend the global account team with North American stakeholders.
• Develop and execute coordinated strategies for each customer in the portfolio.
• Increase the frequency and quality of in-person engagement with Houston-based users.
• Identify risks, renewal strategies, and expansion opportunities for key accounts.
• Collaborate across Research, Product, Training, Support, and Sales to align resources.

Skills

Relationship-building

Stakeholder management

Communication skills

Strategic thinking

Education

Bachelor’s degree in Business, Finance, Economics, Energy, Geoscience, Engineering, or related field

Job description

Wood Mackenzie Inc. is seeking a Lead Customer Success Manager to support strategic Natural Resources customers in Houston and across North America.

You will partner with the CSM and AM to strengthen local relationships and drive value from Wood Mackenzie investments. This senior individual contributor role combines energy industry knowledge with strong stakeholder management, focusing on adoption, renewals, and growth opportunities across multiple products.