Energy Platform Success Manager

DNV; Medford (MA); Hybride; USD 115 000 - 165 000; Plein temps

Avantages offerts par ce poste

Generous paid time off

Medical and Dental benefits

Hybrid work schedule

401(k) with company match

Résumé du poste

DNV is seeking a Customer Success Manager for Energy Systems North America’s Digital Solutions team. Based in the U.S., this hybrid role focuses on retention, renewals, and growth across an assigned regional portfolio of Platform Services customers.

You will lead account strategies, align customer priorities with DNV capabilities, coordinate cross-functional experts, and deliver measurable value while safeguarding recurring revenue.

Qualifications

• Bachelor’s degree in business, engineering, energy, information systems, or a related field.
• 5+ years of recent experience in customer success or enterprise software.
• Experience managing complex renewals, retention, and expansion within enterprise accounts.
• Ability to translate customer priorities into measurable value and a commercial path.
• Ability to travel approximately 30% of the time.

Responsabilités

• Lead renewals, protect recurring revenue, and drive expansion.
• Develop account plans and manage risk with forecasts.
• Collaborate with cross-functional teams to meet customer outcomes.
• Maintain accurate ARR and NRR forecasts.
• Partner with Account Executives on cross-organizational opportunities.

Connaissances

Customer success

Account management

Commercial judgment

Stakeholder management

Formation

Bachelor’s degree in business, engineering, energy, information systems, or a related field

Outils

CRM

eTRACK+

Description du poste

DNV is seeking a Customer Success Manager for Energy Systems North America’s Digital Solutions team. Based in the U.S., this hybrid role focuses on retention, renewals, and growth across an assigned regional portfolio of Platform Services customers.

You will lead account strategies, align customer priorities with DNV capabilities, coordinate cross-functional experts, and deliver measurable value while safeguarding recurring revenue.