Hybrid Account Manager: Customer Success & Operations

Mansfield Energy; Gainesville (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Mansfield Energy in the United States is seeking an Account Manager to join the Customer Success team. You will own the ongoing relationship with a book of business, ensuring customers' overall success and acting as the primary day-to-day contact after onboarding.

This role requires strong communication, cross-functional collaboration, and the ability to interpret pricing and contracts. Hybrid work arrangement, 3 days in office and 2 days remote, is available after training.

Qualifications

• 2+ years business-to-business experience in customer management.
• Petroleum industry experience preferred.
• Proficient in Excel, Access and Outlook.

Responsibilities

• Own the ongoing relationship with customers post-onboarding and ensure success.
• Collaborate cross-functionally to resolve issues and optimize service.
• Provide business insights through reporting and pricing understanding.
• Serve as primary contact for day-to-day operational procedures.

Skills

Customer account management

B2B experience

Communication skills

Analytical skills

Education

Bachelor's degree or equivalent experience

Tools

Excel

Access

Outlook

Job description

Mansfield Energy in the United States is seeking an Account Manager to join the Customer Success team. You will own the ongoing relationship with a book of business, ensuring customers' overall success and acting as the primary day-to-day contact after onboarding.

This role requires strong communication, cross-functional collaboration, and the ability to interpret pricing and contracts. Hybrid work arrangement, 3 days in office and 2 days remote, is available after training.