Americas Customer Success Manager (Hybrid)

Honeywell Technologies; Hamilton Township (NJ); Hybrid; USD 72,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Time Off

12 Holidays

Job summary

Honeywell is seeking a Customer Success Manager for the Americas, based in Hamilton, NJ. This hybrid role involves ~25% travel and focuses on building strong customer relationships, driving adoption, and ensuring value realization across the Americas.

You will work with Sales, Professional Services, Support, and Product teams to deliver success, manage renewals, and identify expansion opportunities while maintaining customer health and satisfaction.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer‑facing role.
• 3 years experience working with B2B SaaS solutions and subscription‑based business models.
• Proven ability to build trusted relationships and manage multiple accounts.
• 3 years experience working cross‑functionally with Sales, Support, Services, and Product organizations.
• 3 years experience in CRM and CS platforms such as Salesforce, Gainsight, or similar tools.

Responsibilities

• Build and maintain strong customer relationships as trusted advisor and primary point of contact.
• Understand each customer's business objectives, challenges, and success criteria.
• Create and execute Customer Success Plans aligned to customer goals and outcomes.
• Conduct regular customer meetings, health checks, reviews, and executive stakeholder engagements.
• Drive product adoption and customer enablement.
• Monitor health, usage trends, adoption metrics, and engagement levels to identify risks and opportunities.
• Address customer concerns to improve satisfaction and reduce churn risk.
• Collaborate with onboarding, implementation, and support teams for a smooth experience.
• Advocate for customers and communicate feedback to product teams.
• Manage inquiries and escalations to achieve timely resolutions.
• Execute renewals through proactive engagement and by demonstrating value.
• Identify and qualify opportunities for account expansion with Sales.

Skills

Customer Success

Account Management

Relationship Building

Communication

Cross-functional Collaboration

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Gainsight

Job description

Honeywell is seeking a Customer Success Manager for the Americas, based in Hamilton, NJ. This hybrid role involves ~25% travel and focuses on building strong customer relationships, driving adoption, and ensuring value realization across the Americas.

You will work with Sales, Professional Services, Support, and Product teams to deliver success, manage renewals, and identify expansion opportunities while maintaining customer health and satisfaction.