Hybrid Endpoint Refresh & Deployment Specialist

hive + co; North Carolina; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Hive + Co is seeking an Endpoint Computer Refresh Analyst in North Carolina to plan, image, configure, and deploy endpoint devices within a hybrid work model. The role collaborates with Desktop Engineering, Service Desk, and IT Asset Management to ensure smooth lifecycle management for laptops, desktops, and tablets.

The analyst will handle device preparation, imaging, testing, deployment, and post-deployment validation, with a focus on security baselines and policy application.

Responsibilities

• Coordinate and execute the full lifecycle of computer refresh activities, including device preparation, imaging, configuration, testing, deployment, and post-deployment validation.
• Configure laptops and desktops using standard Intune and SCCM imaging processes, ensuring proper policies and security baselines are applied.
• Prepare devices for end users, including peripheral setup, profile configuration, and connectivity verification.
• Conduct scheduled deployment events, workstation swaps, and desk-side refreshes across client locations.
• Apply Intune policies, compliance rules, and application deployments to refreshed devices, aligning with security standards.
• Support mobile device refreshes (iOS/Android) as needed, including enrollment, configuration, and validation.
• Partner with the IT Asset Management Analyst to track device inventory, refresh eligibility, and replacement cycles.
• Maintain accurate CMDB records of device assignments, lifecycle status, and disposal documentation within the ITSM tool.
• Serve as a primary point of contact for employees receiving refreshed devices, providing clear instructions, training, and support during transition.

Job description

Hive + Co is seeking an Endpoint Computer Refresh Analyst in North Carolina to plan, image, configure, and deploy endpoint devices within a hybrid work model. The role collaborates with Desktop Engineering, Service Desk, and IT Asset Management to ensure smooth lifecycle management for laptops, desktops, and tablets.

The analyst will handle device preparation, imaging, testing, deployment, and post-deployment validation, with a focus on security baselines and policy application.