Hybrid Emergency Roadside Dispatcher (24/7 Support)

Amerit Fleet Solutions; Charlotte (NC); Híbrido; USD 33.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits within 30 days

Medical, Dental, and Vision coverage.

401(k) with company match

Life and disability insurance

Career advancement opportunities

Descripción de la vacante

Amerit Fleet Solutions in Ballantyne, NC is seeking an Emergency Roadside Coordinator to coordinate real-time dispatches, connect customers with qualified vendors, and ensure 90-minute onsite arrivals and 3-hour resolutions.

This hybrid role offers a 2:00 PM–11:00 PM shift on weekdays, with remote work two days and in-office three days. You will manage multiple roadside events, maintain clear communications, and uphold safety and documentation standards.

Formación

• Minimum of 2 years of experience in fleet support, roadside assistance, or dispatch coordination.
• Strong focus on customer satisfaction and SLA adherence.
• Excellent written and verbal communication across vendors, customers, and internal teams.
• Ability to multitask in a fast-paced, high-pressure environment.

Responsabilidades

• Provide 24/7 roadside assistance support, managing calls and coordinating vendor dispatch.
• Engage qualified roadside vendors to meet 90-minute onsite and 3-hour resolution SLAs.
• Maintain constant communication with vendors, customers and internal teams, providing updates.
• Demonstrate urgency and accountability on every call to minimize downtime.
• Verify repairs meet safety and customer standards.
• Identify and escalate vendor performance issues for follow-up.
• Update systems with accurate notes and completion details for each event.
• Collaborate with Vendor Fleet Management to expand the vendor network.
• Support data collection and SLA/cost/performance reporting.

Conocimientos

Fleet support

Dispatch coordination

Customer service

Communication skills

Time management

Educación

Bachelor's degree

Associate or technical degree

High school diploma

Herramientas

Hub

Zendesk

FleetFocus

Descripción del empleo

Amerit Fleet Solutions in Ballantyne, NC is seeking an Emergency Roadside Coordinator to coordinate real-time dispatches, connect customers with qualified vendors, and ensure 90-minute onsite arrivals and 3-hour resolutions.

This hybrid role offers a 2:00 PM–11:00 PM shift on weekdays, with remote work two days and in-office three days. You will manage multiple roadside events, maintain clear communications, and uphold safety and documentation standards.