24/7 Emergency Roadside Coordinator

Penske; Reading (Berks County); On-site; USD 42,000 - 66,000; Full time

Job summary

Penske Truck Leasing/Transportation Solutions, based in Reading, PA, seeks a 24/7 Roadside Assistance Coordinator II. This role focuses on organizing rapid emergency roadside responses, coordinating with drivers, customers, and service providers to minimize downtime and cost.

Strong communication and problem-solving are essential for success. You will manage multiple tasks daily, document interactions, and support peers and leadership in escalating events.

Qualifications

• High School diploma or equivalent is required.
• Experience in a technical or service role preferred.
• Ability to learn IT systems and use common office software.

Responsibilities

• Engage in high-volume customer communications daily by phone and email.
• Coordinate service providers to create effective road assistance plans.
• Document all interactions clearly in the systems.
• Collaborate with peers and leadership to handle escalated events.
• Assess breakdown events and determine next steps to minimize downtime.
• Complete required training modules to stay current on procedures.

Skills

Interpersonal skills

Empathy

Multitasking

Phone etiquette

Communication

Education

High School degree or equivalent

ASE/ASA or TCP; Trade school preferred

Job description

Penske Truck Leasing/Transportation Solutions, based in Reading, PA, seeks a 24/7 Roadside Assistance Coordinator II. This role focuses on organizing rapid emergency roadside responses, coordinating with drivers, customers, and service providers to minimize downtime and cost.

Strong communication and problem-solving are essential for success. You will manage multiple tasks daily, document interactions, and support peers and leadership in escalating events.