Emergency Roadside Dispatcher - Flexible Shifts & Training

ACS Auto Club Services, Inc.; United States; On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary AAA membership

Adoption assistance program

Job summary

ACS Auto Club Services, Inc. is seeking a Fleet Dispatcher in Chicago, IL to dispatch emergency roadside assistance to members and fleet personnel.

The role involves handling calls via radio, phone, or electronic systems, locating members, and guiding responders to the location in a fast-paced office environment. Requirements include a high school diploma or GED, data entry ability, and strong verbal communication.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and enter data accurately.
• Strong verbal communication and active listening skills.
• Knowledge of geography and providing directions.

Responsibilities

• Monitor dispatched calls and resolve service issues.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and document issues.
• Close service requests in the dispatching system.
• Accept payments when necessary and reconcile simple issues.

Skills

Data entry

Verbal communication

Active listening

Geography knowledge

Fast-paced environment adaptability

Education

High school diploma or GED

Job description

ACS Auto Club Services, Inc. is seeking a Fleet Dispatcher in Chicago, IL to dispatch emergency roadside assistance to members and fleet personnel.

The role involves handling calls via radio, phone, or electronic systems, locating members, and guiding responders to the location in a fast-paced office environment. Requirements include a high school diploma or GED, data entry ability, and strong verbal communication.