Hybrid Editorial Operations Coordinator

Taylor and Francis; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working culture

25 days annual leave

Private medical insurance

Employee assistance programme

Share Match program

Pension scheme

Life assurance

Job summary

Taylor & Francis is seeking an Editorial Office Coordinator to support editorial operations and supplier management across a portfolio of journals. The role uses ScholarOne Manuscripts and Editorial Manager to assist editors, authors, referees, and production teams globally.

The successful candidate will provide data-driven process improvements, excellent customer service, and strong communication skills while working in a balanced hybrid model and collaborating with colleagues worldwide.

Qualifications

• Experience coordinating editorial operations and workflows.
• Ability to analyze submission data and improve processes.
• Strong written and verbal communication in a professional setting.

Responsibilities

• Manage content flow for a portfolio of journals to target speeds and quality.
• Coordinate with supplier team to meet speed and quality targets.
• Serve as escalation point for supplier partners on titles.
• Prepare reports and analyze statistics on submissions and processing times.
• Assist authors, referees and editors with system usage and queries.
• Provide excellent customer service within agreed timeframes.
• Identify and implement process improvements in editorial workflows.
• Maintain accurate electronic records for production and other teams.
• Provide project support for production and development projects.
• Build effective cross-department relationships and communicate clearly.

Skills

Editorial coordination

Project coordination

Data analysis

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

Taylor & Francis is seeking an Editorial Office Coordinator to support editorial operations and supplier management across a portfolio of journals. The role uses ScholarOne Manuscripts and Editorial Manager to assist editors, authors, referees, and production teams globally.

The successful candidate will provide data-driven process improvements, excellent customer service, and strong communication skills while working in a balanced hybrid model and collaborating with colleagues worldwide.