Editorial Office Coordinator

Informa PLC; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private medical insurance

Pension scheme

Life assurance

Employee assistance programme

Share Match

Wellbeing programs

Job summary

Informa PLC's Taylor & Francis Group is seeking an Editorial Office Coordinator to support Editorial Operations, handling editorial administration and supplier management for a broad portfolio of journals.

You will use ScholarOne Manuscripts and Editorial Manager, assist editors and authors, generate reports, drive process improvements, and collaborate across departments to ensure timely, accurate publication workflows.

Qualifications

• Experience using ScholarOne Manuscripts and Editorial Manager.
• Support editors and associate editors of international journals.
• Provide editorial administration and supplier management support.
• Handle submission numbers, processing times, and statistics.
• Assist authors, referees and editors with queries.
• Maintain accurate records within production systems.
• Build relationships across departments and with external stakeholders.
• Provide project support and drive process improvements.

Responsibilities

• Manage content flow across a portfolio of titles to target speed and quality.
• Audit supplier performance with the supplier team.
• Escalate supplier issues as needed and provide resolutions.
• Prepare reports and analyze submission numbers and processing times.
• Provide excellent customer service within agreed timeframes.
• Participate in internal and external meetings and communications.
• Contribute to process improvements within Editorial Office.

Skills

Editorial administration

Supplier management

Communication skills

Attention to detail

Project management

Data analysis

Customer service

Team player

Growth mindset

Lifelong learner

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

We are looking for an Editorial Office Coordinator to join our dedicated Editorial Operations team, providing editorial administration and supplier management support for a large portfolio of journals. In this role, you will use the online manuscript submission and tracking systems ScholarOne Manuscripts and Editorial Manager, while supporting the Editors and Associate Editors of international peer-reviewed journals. What you will be doing:

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
• Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
• Acting as a point of escalation for our supplier partners on a portfolio of titles
• Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
• Providing excellent and empathic customer service within agreed timeframes
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
• Maintaining accurate electronic records system used by the production department and the wider company
• Provide project support as and when required, this includes support for projects that are in production and projects in development
• Build effective working relationships and communicate clearly with colleagues across departments, as required
• Successfully liaise with external stakeholders as required
• Prepare for and participate in internal and external meetings
  Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Attention to detail
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to prioritise workload effectively to accommodate competing demands.
• Commercial awareness and customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them
  Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
• Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential. Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress.
• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care
• Being Yourself at Taylor & Francis Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.