Editorial Office Coordinator

Taylor and Francis; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Flexible working culture

25 days annual leave

Private medical insurance

Employee assistance programme

Share Match program

Pension scheme

Life assurance

Job summary

Taylor & Francis is seeking an Editorial Office Coordinator to support editorial operations and supplier management across a portfolio of journals. The role uses ScholarOne Manuscripts and Editorial Manager to assist editors, authors, referees, and production teams globally.

The successful candidate will provide data-driven process improvements, excellent customer service, and strong communication skills while working in a balanced hybrid model and collaborating with colleagues worldwide.

Qualifications

• Experience coordinating editorial operations and workflows.
• Ability to analyze submission data and improve processes.
• Strong written and verbal communication in a professional setting.

Responsibilities

• Manage content flow for a portfolio of journals to target speeds and quality.
• Coordinate with supplier team to meet speed and quality targets.
• Serve as escalation point for supplier partners on titles.
• Prepare reports and analyze statistics on submissions and processing times.
• Assist authors, referees and editors with system usage and queries.
• Provide excellent customer service within agreed timeframes.
• Identify and implement process improvements in editorial workflows.
• Maintain accurate electronic records for production and other teams.
• Provide project support for production and development projects.
• Build effective cross-department relationships and communicate clearly.

Skills

Editorial coordination

Project coordination

Data analysis

Tools

ScholarOne Manuscripts

Editorial Manager

Job description

We are looking for an Editorial Office Coordinator to join our dedicated Editorial Operations team, providing editorial administration and supplier management support for a large portfolio of journals. In this role, you will use the online manuscript submission and tracking systems ScholarOne Manuscripts and Editorial Manager, while supporting the Editors and Associate Editors of international peer-reviewed journals.

What you will be doing:

• Managing the flow of content on a portfolio of titles to agreed speed and quality targets including routine operation of online systems ScholarOne Manuscripts and Editorial Manager
• Working with the supplier team and partners to ensure speed, quality and accuracy targets are met through routine auditing
• Acting as a point of escalation for our supplier partners on a portfolio of titles
• Preparing reports, collating and analysing statistics in relation to submission numbers, manuscript flow, processing times and other aspects of the system
• Providing assistance to authors, referees and editors in using the systems and resolving general query correspondence
• Providing excellent and empathic customer service within agreed timeframes
• Conducting data analysis and problem solving to drive process improvement within the portfolio of titles
• Recognizing process improvement opportunities within the way the Editorial Office team works and making recommendations
• Maintaining accurate electronic records system used by the production department and the wider company
• Provide project support as and when required, this includes support for projects that are in production and projects in development
• Build effective working relationships and communicate clearly with colleagues across departments, as required
• Successfully liaise with external stakeholders as required
• Prepare for and participate in internal and external meetings
• Familiarity with the concept of peer review and its key role in research validation
• Basic project management skills
• Calm and logical response under pressure
• Attention to detail
• Excellent written and verbal communication skills
• Handle and communicate information sensitively and professionally
• Effective team player, able to prioritise workload effectively to accommodate competing demands.
• Commercial awareness and customer focus
• Lifelong learner and growth mindset, prepared to manage own learning by identifying skills gaps and proactively seeking line manager support to address them

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100. Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential. Our purpose is to foster human progress through knowledge. We strongly believe that this requires we encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values. Because that's the only way to find the best obtainable version of the truth and, ultimately, foster human progress.

What we offer in return

• An excellent work/life balance with a fantastic, flexible working culture
• 25 days annual leave per year plus a day off for your birthday
• 3 additional discretionary days off during the holiday season at the end of the year
• 4 paid volunteering days each year
• Company funded single cover private medical insurance
• Employee assistance programme - offering 24/7 well-being support
• Share Match - Plan that matches every share purchased with two free shares.
• Pension scheme
• Life assurance, plus optical and medical care

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time. Please note: Our Milton Park office will be relocating from Milton Park Abingdon to Oxford City Centre in late 2027 / early 2028, offering an exciting new workplace in the heart of Oxford.

Being Yourself at Taylor & Francis

If you're excited about working with Taylor & Francis to foster human progress through knowledge, At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and make a contribution regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: Or better yet check out our LinkedIn 'Life' Page, highlighting our accomplishments, employees, and company culture. It's also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.